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Terms & Conditions

Effective Date: 13th May 2025

Welcome to Teola Events! By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully before booking or making a purchase.

1. Services Offered

Teola Events provides event decoration services, including balloon garlands, flower garlands, venue setup, and custom graphic design for invitation cards and banners.

2. Bookings and Orders

  • Bookings are confirmed only after a deposit or full payment is received.

  • Custom orders (e.g., banners or invitations) must be reviewed and approved before production.

  • Clients must provide accurate event and delivery details. Teola Events is not responsible for delays or issues caused by incorrect information.

3. Payments

  • We accept payments via debit card, credit card, bank transfer, PayPal

  • Full payment is required before the event date unless otherwise agreed.

4. Cancellations and Refunds

  • Cancellations must be made at least 2 weeks before the event to be eligible for a partial refund.

  • Custom products are non-refundable once production has started.

  • No refunds are issued for completed services or last-minute cancellations.

5. Client Responsibilities

  • Clients are responsible for obtaining necessary permits or venue permissions.

  • Please ensure the event space is accessible and safe for setup and takedown.

  • When booking the venue for the event, kindly include the number of hours required for setting up the venue and taking down decorations if necessary. This requirement is done on a case by case basis, therefore confirm with us to know the number of hours required for your setup.

6. Liability

  • Any injury, loss, or damage that occurs during or after the event.

  • Delays due to weather, emergencies, or circumstances beyond our control.

7. Intellectual Property

  • All images, designs, and content on our website are the property of Teola Events and may not be used or reproduced without permission.

8. Changes to Terms

  • Teola Events reserves the right to update these terms at any time. Continued use of the website or services means you accept the revised terms.

9. Contact Us

  • If you have any questions about these Terms and Conditions, please contact us at:

  • Email: info@teolaevents.com
    Phone: (+1) 236 838 1894

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